Customer Service Representative - State Farm Agent Team Member
Parma - OH - 44134
Customer Service Representative - State Farm Agent Team Member
Full Time • Parma - OH - 44134
Responsive recruiter
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Benefits:
- License reimbursement
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
ABOUT OUR AGENCY:
I opened my agency in 2019 and currently lead a team of five. Before becoming an agent with State Farm, I worked as an Assistant County Prosecutor and attorney. That background helped shape my attention to detail, problem-solving skills, and passion for helping people through important decisions and challenges.
Giving back is a major priority for me. I’m heavily involved in charitable organizations focused on feeding the homeless and recently helped support an effort that packaged 250,000 meals for people in need. Serving the community and helping others is a core part of who we are as an agency.
Our agency offers extensive training and development opportunities, support through the Aspirant program, a 401(k), licensing reimbursement, and a strong emphasis on work-life balance. I care deeply about creating an environment where team members feel supported, valued, and encouraged to grow both personally and professionally.
Our culture is truly family-oriented and built around kindness, respect, and teamwork. I’m looking for someone who values positivity, collaboration, and genuinely caring for others. If you’re looking for a supportive office where people work together, grow together, and make a meaningful impact, this could be a great fit for you.
ROLE DESCRIPTION:
I opened my agency in 2019 and currently lead a team of five. Before becoming an agent with State Farm, I worked as an Assistant County Prosecutor and attorney. That background helped shape my attention to detail, problem-solving skills, and passion for helping people through important decisions and challenges.
Giving back is a major priority for me. I’m heavily involved in charitable organizations focused on feeding the homeless and recently helped support an effort that packaged 250,000 meals for people in need. Serving the community and helping others is a core part of who we are as an agency.
Our agency offers extensive training and development opportunities, support through the Aspirant program, a 401(k), licensing reimbursement, and a strong emphasis on work-life balance. I care deeply about creating an environment where team members feel supported, valued, and encouraged to grow both personally and professionally.
Our culture is truly family-oriented and built around kindness, respect, and teamwork. I’m looking for someone who values positivity, collaboration, and genuinely caring for others. If you’re looking for a supportive office where people work together, grow together, and make a meaningful impact, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with STEVEN MCINTOSH - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Parma, OH and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none